Q. How can your products be so much lower in price than most Hearing Aids?
The Each Sound Device (SD) is a one-size-fits-most item and each unit is identical. The components are purchased in large quantities and custom fitting is not required, making it possible for us to sell them at very low price-points.
Q. How can people with varying degrees of hearing loss all wear the same hearing device?
Each Sound Device in the EarWear line is designed to amplify all sounds in the normal speech frequency range where most people (about 80%) who suffer from mild to moderate hearing loss find themselves having difficulty. The difference between the threee SD products is the amount of gain provided, unit size and the type of electronic circuitry used. The entire Sound Device line is NOT designed to help severe hearing loss.
Q. How can one size fit all?
We designed the size and shape of each Sound Device in such a way that it fits most people. Also, each Sound Device features a system to "customize" the fit to your ear canal. The SD001 has the Comply Snap Tip Fit System; both the SD002 and SD003 have a soft flexible shell that adapts to your ear for comfort and fit. If the fit is not satisfactory you may return the product within 30 days from the day you receive your Sound Device for a full refund less the shipping and handling.
Q. How can a Sound Device be purchased without a prescription?
Prescriptions are not required for any listening device. When people buy from audiologists, the "prescribed" hearing aids are designed to enhance certain frequencies depending on the results of hearing tests. Also, the hearing aids are custom fitted for each individual. The hearing aid they receive has been tailored to their specific hearing problem and custom fit to their ear.
Q. How long does it take to learn how to use a Sound Device?
Many of our customers get used to wearing a Sound Device in just a few hours or days while others may take up to a couple of weeks. Initially we recommend that the user wear it for short periods of time in environments where they want to make sounds louder. You can determine if the Sound Device of your choice will work to your satisfaction within the 30 day money back guarantee period.
Q. Do I need a Sound Device for both my ears?
Probably not, however listening and understanding is better using both ears in most cases. Wearing two prevents needing to turn one ear toward the source of sound. With our low prices you might consider wearing one in each ear or even having a spare unit.
Q. Can I purchase a Sound Device for my child?
No, our products are not appropriate for anyone 18 years old or younger. If your child has any type of hearing loss, consult with your doctor.
Q. Will it cure ringing in the ears?
Our products will NOT cure ringing in the ears.
Q. What type of batteries are needed for the SD001, SD002, SD003 and where can I find them and how much do they cost?
The SD001 and SD003 use SIZE 10 Hearing Aid batteries. The SD002 uses SIZE 312 Hearing Aid Batteries. These batteries are made by Rayovac, Renata, Energizer and many others). They can be purchased at any Walmart, Kmart, CVS, Walgreens and most drug stores. The cost is usually around 4-6 US dollars for a pack of 4 batteries. Usually with these types of batteries, each battery is good for about 2 weeks of usage and has a shelf life of 2 years.
Q. How much is Shipping and Handling?
The shipping, handling and processing costs $19.95 for up to two units. In other words, S,H&P for one or two units costs the same. For orders of more than two, we will contact you to tell you the actual cost. EarWear,LLC ships to all 50 states and any commonwealth bearing a U.S. zip code. Appropriate shipping charges will be added to your order if the destination is outside the contiguous U.S.
Q. What is your return policy?
Our return policy and other important information can be found on our Info page.
Q. What kind of warranty is included with Sound Device products?
Each Sound Device is covered against defects in materials and workmanship for 90 days from delivery of the order. If at our examination it is determined that the unit failed to work due to parts, materials or workmanship we will repair or replace it for $19.95. Out of warranty repairs fees total $79.90 including S&H.
Q. What is included with my order?
Your order includes: the left or right Sound Device of your choice, soft carrying pouch, package of four batteries, cleaning brush with wax pick, travel case and detailed instructions. The User Guide Manual is illustrated with step-by-step photos to get you started quickly and easily.
The Each Sound Device (SD) is a one-size-fits-most item and each unit is identical. The components are purchased in large quantities and custom fitting is not required, making it possible for us to sell them at very low price-points.
